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- All returns or requests for exchanges must take place in the first 30 days from the date of delivery:
- 100% refunds will be given if the return is necessary due to a Indelible Creative misship or if the item has been found to have a
manufacturer defect within the first 30 days following the date of
delivery.
- Indelible Creative will also refund the cost of shipping that the customer paid to return the merchandise.
- Refunds/Exchanges will only be given after product has been
received by Indelible Creative and fully inspected by the returns
department.
- All Returns/Exchanges should be sent to:
Attn: Amanda Swartsbaugh
436 Main Street Suite 205
Franklin, TN 37064
- Refunds will not be issued if a product has been opened and is
found to be without defect even if the return takes place within 30
days.
- For CD's and DVD's "opened" is defined as the outside plastic wrapping is broken open.
- Due to the nature of Autographed merchandise there will be no
refunds on Autographed items without the autographed item also being
returned within 30 days after the delivery date of the product.
- Refunds will not be issued for cloth merchandise if it is determined by Indelible that the item has been worn or washed.
- Refunds will not be issued for a Book, Music Book or piece of sheet music that has been delivered.
- The only way that a refund will be given or exchange allowed
for a Music Book or Piece of Sheet Music is if that item was misshipped
in error by Indelible staff.
- If a return is postmarked 30 days after the delivery date
the items returned will be shipped back to the customer at the
customer's expense
- Any customer that requests an exchange will be subject to
normal shipping & handling fees in addition to a two dollar
($2) restocking fee
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